Canon Reviews

In a high grade camera outstanding image quality. Broad range of fine lenses and accessories. Canon constantly updates the technology and holds it at the forefront of digital development.

I have had multiple issues with my printer staying connected to the internet and every time I call I am only directed to one specific department that is never open during the hours that I am available to trouble shoot with the customer service agents over the phone. I almost am always suggested to double check my connection in the "app", but each representative refuses to help walk you through any part of the app because it has to deal with it being a printer. Customer service should be about helping others, not making your customers jump through 12 hoops to print a piece of paper.

Great cameras!

shop.usa.canon.com customer service is terrible. I ordered a refurbished lens on Nov 28. The website and invoice say it was "in stock" but when I looked at my Canon account later, the lens was on backorder. Canon never told me.
Then it got worse. I've never gotten through on the customer service phone line, though often tried. The customer email link didn't go anywhere and the Chat window was also unavailable.
And then Chat turned out to be worthless when it did work today. They claim they can not tell me anything about delivery, or ship a new lens, or cancel my order. What may have been a chat bot said I had to call customer service and when I said that was impossible, it or they told me a new site under construction will fix that.
So I don't have my $600+ lens, have no idea when Canon will ship it, and can't cancel the order without waiting on their phone line for possibly hours. And they could make that phone line less busy simply by allowing customers like me to cancel orders by email or chat. It's amazingly poor management compared to about every other online sales organization I've experienced.
I'm really surprised that company like Canon would treat customers like this, though the problem may just be here in the USA.

Most people do theft, however I immediately got my order without scamming, so i am very satisfied along with your service due to this awesome shipping. I inspire you all to hold with this top notch provider.

so hard to connect to wifi

Walmart had a Canon TS302 on BF for $39 dollars so I jumped and bought it to replace my HP Officejet 87xx series which died. I downgraded to a small printer which was just wireless and in a small form factor.
The printer arrived and setup seemed simple till the Wi-Fi part. Since there is no LCD or keypad on the printer I spent nearly 50 minutes trying to figure it out. No instructions on in the manual and seemed nothing on Canon but Google tabs after tabs that opened. Finally, I went to YouTube where people gave an overview to set it up via Android or IOS. So I download the app on my iPhone still nothing worked with getting no printer found. Now the reason was the Canon app needs the user to allow second popup on the phone to set the location. Not sure why but once I allowed this the printer was found, and I could install it on all my computers. I worked computer support in college and after till moving up in IT. This is the worst way to get a printer installed on a home or office WIFI. Canon should have coded the software to detected the printer then prompt the user to enter the WIFI password to continue. No owner should have to use a tablet or phone to get this to work on WIFI to install it. I can assure you most home users would be going in circles on getting it on WIFI to install it, and if this how one installs it. Clearly tap a note on the printer saying "Read this to setup WIFI".
After getting it setup. For $39 dollars I cannot complain it does its job, and if it dies.. I only lost $39 dollars against $150 or more from buying a more expensive printer.
Time will tell how long this one lasts.
Updating on January 19th 2021
The printer was not truly wireless meaning it needed the old USB cable from the computer to the printer. (which is not included). Therefore after a lot of back and fourth with Canon I got a refund, and bought another printer which is totally wireless.

I'm a begginer photographer and I wanted to work with professional equipment, so I bought a Canon EF 24-105mm. I'm in love with this lens! The photo is great. Everyone is delighted: me, my friends, my family and my clients. Thanks for the great quality!

I am a starter in the photography industry. Taking part in various courses I had a great deal of information about this brand products. What is more, I worked with some editions and it is amazing.

I have NEVER had so much problems by lousy customer service EVER than by Canon.us company - I have been spending over 7 hours waiting and dealing with customer service agent after agent and ALL have been so inept that I have to call back - they ALWAYS make mistakes, their phone menu does not offer options to address the continuing problems; their website does not update information that I have registered the product - their SUPERVISORS also make mistakes. ALL has proven they are an awful company to deal with, or even buy products. FORGET CANON - save yourself hours of trouble and awful customer service and a waste of your time.

good camera quality and lenses.Recommend!

Terrible customer support